Called Stuart on a Sun. And got a real live person....
Kathy returned my call and issued an RMA.
Shipped the timer overnight on Wed.
Got a call on Thurs around noon, timer fixed, boxed and ready to return
ETA to Boise Mon. Maybe sooner as I work at the local FedEx location and may be able to snag it off the line this am..
Thanks again. great turn around time and customer support.