Issues with Champ Timer to GPRM v13
Posted: Sun Feb 02, 2014 7:47 am
Hi everyone,
As a newbie to the forum, I am hoping someone here has run into this before and can help with a resolution. I am starting here, as I don't think this is a software issue, as I will explain below.
We purchased a new 4 lane BestTrack with Champ timer and GPRM v13 this year. Our Derby was last weekend. We are scheduled to host the District Derby in March, so I am hoping to resolve my issue before that.
We sat up our track two weeks before the derby to check everything out. Timer and GPRM worked flawlessly. We tested the setup two more times to help us understand the scoring, etc. before derby day.
We moved the track to the Derby site and setup. This is where things went down hill. Once setup, the Champ timer would not communicate with the laptop. We tried everything possible and get a communications error stating Timer Communications may have been lost. Our setup came with a USB to Serial adaptor. To eliminate this as a possibility, we tried another laptop that actually had a serial port - communication issue.
We also moved to the Champ Timer setup software to identify if this was an issue with the GPRM software. We found we could only get a forced connection in the Champ Timer software (ie. no communications).
We removed all drivers and software and then reinstalled per instructions. Same issue.
The Champ timer loop worked (starter gate switch to finish line) so we were able to score on points by capturing manually in GPRM the finishing order (always have a backup plan!!).
Afterwards, I tried a different short serial cord I have - same problem.
Anyone run into this? Below is my setup:
Windows 7 Home
Manhattan USB to Serial Cable
GPRM v13
Champ Timer
Any help would be appreciated. I will be contacting the manufacturer this week.
Ryan
As a newbie to the forum, I am hoping someone here has run into this before and can help with a resolution. I am starting here, as I don't think this is a software issue, as I will explain below.
We purchased a new 4 lane BestTrack with Champ timer and GPRM v13 this year. Our Derby was last weekend. We are scheduled to host the District Derby in March, so I am hoping to resolve my issue before that.
We sat up our track two weeks before the derby to check everything out. Timer and GPRM worked flawlessly. We tested the setup two more times to help us understand the scoring, etc. before derby day.
We moved the track to the Derby site and setup. This is where things went down hill. Once setup, the Champ timer would not communicate with the laptop. We tried everything possible and get a communications error stating Timer Communications may have been lost. Our setup came with a USB to Serial adaptor. To eliminate this as a possibility, we tried another laptop that actually had a serial port - communication issue.
We also moved to the Champ Timer setup software to identify if this was an issue with the GPRM software. We found we could only get a forced connection in the Champ Timer software (ie. no communications).
We removed all drivers and software and then reinstalled per instructions. Same issue.
The Champ timer loop worked (starter gate switch to finish line) so we were able to score on points by capturing manually in GPRM the finishing order (always have a backup plan!!).
Afterwards, I tried a different short serial cord I have - same problem.
Anyone run into this? Below is my setup:
Windows 7 Home
Manhattan USB to Serial Cable
GPRM v13
Champ Timer
Any help would be appreciated. I will be contacting the manufacturer this week.
Ryan